Tri-Service
Complaints Continue Despite Service Housing Provider Apology
Service families say they are still receiving inadequate service and experiencing problems with housing, despite Carillion Amey's assurances that its troubles are behind it.
The defence housing contractor recently apologised after MPs accused it of letting service families down.
Last week the Public Accounts Committee said it was shocked to hear about the poor quality housing many families were living in and what they described as a "totally unacceptable" service.
The company apologised but insisted the worst was behind it. It said:
"Our housing service is now performing well against key contract indicators following the delivery of an aggressive improvement plan, and we are sustaining that performance. We are also working closely with Defence Infrastructure Organisation to improve service families' experience."
The Ministry of Defence said it had given Carillion Amey 90 days between March and May to improve, and that it had judged the company do have done so in that timescale.
The MoD declined to say what performance indicators it had used to measure this improvement, although it did say that it would continue to monitor performance and not hesitate to take further action if necessary.
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